Audi develops ideas, concepts and design guidelines for its showrooms: spatial layout, fittings, furniture, along with the partners dealers source materials from. The standard is unambiguous; the route to it is not.
Because a dealer fits out a showroom to specification when he understands it and believes in it, not because it sits in a manual. So our job was persuasion, not documentation: visualising and explaining content instead of sending out rulebooks. The briefs came from trade marketing or brand communications, and we worked with a whole range of other departments.

