A security company sells trust. Trust also comes from protection software looking and behaving the same on every device. That was not the situation: Windows, macOS, mobile and the web services each had their own story, their own exceptions, internally even their own names.
We asked before we built. Should protection software look like the operating system it runs in, or like the brand you trust? We designed the scale in steps and tested it with users. The result was not what we expected: customers wanted to see more brand, not less.




