Access

With your access code you can see all projects and downloads.

← all work
UX Management

CECONOMY | Marketplace

A large-scale marketplace concept for extended online retail, published under the name of the newly founded holding.

Year
2017
Role
Product Design Lead · Retail
Scope
Service Design · Marketplace-Konzept
Client
MediaMarktSaturn
CECONOMY | Marketplace

Sometimes the first decision is about the name. A new marketplace concept was to keep deliberate distance from MediaMarkt and Saturn. The choice fell on CECONOMY, then the brand-new group brand — and what looked like an elegant solution was in truth a task: CECONOMY was never intended as a retail brand. Its manual describes a holding company, not a product people shop with.

And the marketplace was not meant to be a shop. It was not about putting devices in a basket but about serving needs. Someone coming from abroad for two years into a flat without a kitchen does not want to buy a kitchen, assemble it and sell it again. They want a kitchen that arrives, stands, and disappears after two years. That is not a product on a shelf — it is an offer you first have to think up.

MediaMarktSaturn · innovation

A marketplace for the new holding

For the newly founded holding CECONOMY we designed a concept for extended online retail, a large-scale marketplace idea. As there was no brand name yet, the concept was published under the holding's own name.

4 Dimensions Access · Interaction · Environment · Service
6.664 Possible use cases 7 × 7 × 8 × 17 combinations
Role

Lean Startup inside the group

In a small, half-internal and half-external team set up to establish Lean Startup inside the group, I owned, as UX manager, the validation of company requests on business feasibility, technology and customer value, more than twelve times during my tenure, including AR, VR and games.

mediamarktsaturn-ceconomy-2.png
The tool

Four rings, more than 6,500 cases

A marketplace concept does not emerge in a meeting room. We built ourselves a tool that forces combinations you would never arrive at sitting at a desk. 7 access points × 7 interactions × 8 environments × 17 products & services = 6,664 possible cases

mediamarktsaturn-ceconomy-7.png
The turning wheel: four rings whose combination yields an offer.
The turning wheel is a physical thinking tool. Four rotating rings, each carrying its own dimension: Access Point — how the customer enters. Interaction — how they act. Environment — where they are. Products & Services — what they receive. Every setting produces a combination, and most of them are nonsense. But some are not, and those are precisely the ones nobody would have proposed, because they cut across the usual lines of thought. A tool that combines at random bypasses the self-censorship running quietly through every ideation session. The marketplace concept came out of this work. Not as a direct derivation, but because the wheel had surveyed the space of possibilities before we narrowed it down.
mediamarktsaturn-ceconomy-8.png
drehscheibe-poster.jpg

More projects for MediaMarktSaturn

All projects by MediaMarktSaturn